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COVID-19

We're here to help.

We are closely monitoring COVID-19 (Coronavirus) information.  Ensuring the safety and security of our customers and employees will always be a top priority for us.  In light of recent events surrounding COVID-19, we want to provide you with some helpful banking tips, an update regarding our efforts, and trusted sources of information.
 

UPDATE 5/1/2020:

Our goal is to remain open and serve our customers! At this time, we will continue with our current processes and procedures. Our lobbies will remain open for appointments only, our branch inside Schnucks will remain temporarily closed, and our 14th Street and 5th Street drive-thru hours will continue to be extended to match the hours historically offered at our branch inside Schnucks. As Missouri continues to loosen social distancing guidelines, we will continue to evaluate the situation.

 

UPDATE 4/2/2020:

Assistance for Small Businesses:

The Paycheck Protection Program (PPP) prioritizes millions of Americans employed by small businesses by authorizing up to $349 billion toward job retention and certain other expenses.

Small businesses and eligible nonprofit organizations, Veterans organizations, and Tribal businesses described in the Small Business Act, as well as individuals who are self-employed or are independent contractors, are eligible if they also meet program size standards.

Click Here for our PPP Page and the Application


 

UPDATE 3/20/2020:

We are committed to serving our customers, and we will keep communication flowing with our community. With that, we have some updates to share with you:
  • Beginning Monday, March 23rd, our branch inside Schnucks will be closed temporarily and our employees there will be relocated to different branches.
  • Our 5 other branches will remain open, but lobby traffic will be limited to appointments only.
  • Drive-Thru hours will be extended at our 5th Street and 14th Street branches to accommodate the branch hours we historically provided inside Schnucks.
  • 5th Street and 14th Street branch drive-thru hours will be M-F 8:30am-7pm, Sat 8:30am-4pm and Sun 10am-3pm.
  • Gray Summit, Villa Ridge, and Main St. drive-thru hours will remain M-TH 8:30am-5pm, F 8:30am-6pm, Sat 8:30am-Noon, and closed on Sunday.
  • If you need to access your safe deposit box or require in-person service, please call 636-239-7831 to make an appointment during regular business hours.
Please know, we are prepared, ready to help you and understand this is a challenging time. The Bank of Washington is extremely well capitalized and your deposits are safe with us.
 
Three more things:
  1. All banking operations are still functioning. For example, any direct deposits or automatic payments will still be made, loans will still be processed, payments will still be accepted at the drive-thru windows.
  2. We highly recommend the use of cashless transactions at this point, as physical forms of money are not sanitized and contain germs just like any other surface.
  3. Deposits are insured with us through the FDIC. Click here for more FDIC insurance information.
 

Banking Tips:

 

Our Efforts:

  • We are promoting healthy, sensible habits to protect our employees and you.
  • We have plans in place and are taking proactive measures to avoid and mitigate any service disruptions due to the Coronavirus.
  • We have a number of great digital platforms for customers to manage their accounts and to apply for home loans and mortgage refinancing.
  • We are keeping customers informed through our website and social media platforms.
 

Stay Informed:


Contact Us:

  • Contact us directly at 636-239-7831. We are available M-F 8:30am to 7pm, Sat. 8:30am to 4pm, Sun. 10am to 3pm. 
  • Contact us securely within online banking by clicking the "Mail" link on the main navigation bar. 
  • Contact us online: Contact Us Page (Note: Please do not send confidential information - such as your social security number or account number - via this form.)
  • Contact us via email: online@bankofwashington.com  (Note: Please do not send confidential information - such as your social security number or account number - via email.)
 

Frequently Asked Questions:


Q: IS MY MONEY SAFE?

A: Absolutely. The Bank of Washington is extremely well capitalized and your money is safe here. We are highly recommending avoiding cash and coin right now, as physical forms of money are not sanitized and contain germs just like any other surface. Additionally, please know deposits are insured through the FDIC. Click here for more FDIC insurance information.


Q: ARE BANK OF WASHINGTON BRANCHES CLOSED?

A: The only branch that is temporarily closed is our branch inside Schnucks and those employees are being relocated to our other 5 branches. Our other 5 branches will remain open, lobby traffic will be limited to appointments only. We are also extending the drive-thru hours at our 5th Street and 14th Street branches: M-F 8:30am-7pm, Sat 8:30am-4pm and Sun 10am-3pm. All other drive-thru hours will remain as they have historically. If you need to access your safe deposit box or require in-person service, please call 636-239-7831 to make an appointment.


Q: WILL I BE ABLE TO ACCESS MY SAFE DEPOSIT BOX?

A: Yes. Please call 636-239-7831 to schedule an appointment during regular business hours to access your safe deposit box.


Q: HOW DO I MAKE AN APPOINTMENT FOR IN-PERSON SERVICE?

A: Please call 636-239-7831 and we will schedule an appointment with you.


Q: ARE CASH & COIN SANITIZED BEFORE GIVEN TO THE CUSTOMER?

A: No. We are unable to ‘sanitize’ currency before it is given to customers. At this point, we recommend performing cashless transactions, and if you must use cash, please practice heightened personal hygiene best practices. Note, physical forms of money are not sanitized and contain germs just like any other surface.


Q: WILL ALL MY DIRECT DEPOSIT AND AUTOMATIC PAYMENTS STILL BE MADE?

A: Yes. All automatic files will be processed with no anticipated interruption.


Q: HOW WILL I GET CASH?

A: We are highly recommending avoiding cash and coin right now, as physical forms of money are not sanitized and contain germs just like any other surface. If you feel cash is required, you can visit us through the drive-thru or use an ATM. With an ATM, you can get $750 out each day from 12:01am to 11:59pm.