Digital Banking Upgrade Q&A
We are excited to announce that an upgraded digital experience is headed your way! We took a deep dive into the usability of our systems and identified a number of ways that we can make your digital experience even better. The number one goal: make banking easy for you. Our upgraded system is intuitive and has an incredible amount of new features to help you easily manage your money.
Important things to know:
- The launch date of the updated platform is December 7.
- We need updated contact information from all current digital banking users. The upgraded platform has new security features, one of which asks you to verify your identity. This will be an easy process for you if your email/cell phone number is correct in our system.
- "View Only" mode will start Tuesday, December 1, at 6pm for our current platform. You will be able to check your balance and view transactions, but you will not be able to transfer funds, set up payments in bill pay, move money, deposit checks inside the app, etc. This will ensure that transactions do not get lost inside the upgrade over the next few days. If you set up a transfer or bill pay prior to December 1, those actions WILL still happen during "View Only" mode.
- Your username remains the same. You will be prompted to generate a new password.
- Account alerts will need to be reestablished. We are providing a number of new alerts with the upgraded system! Due to the complexity of alerts and their customization, we will be asking all account holders to setup their alerts within the upgraded system once it goes live on December 7.
- Attention QuickBooks, Quicken and Mint users: you will need to modify your QuickBooks, Quicken and Mint online settings to ensure that your data connectivity transfers smoothly with the updated system. Click here for instructions.
- Our upgraded platform will now be the same for consumers and businesses! We can turn on features and functionalities based on each individual's needs.
Launch Q&A:
No, if you already registered, you will still have access. You will need to setup a new password.
No need to worry! All bills that you scheduled to pay inside our current digital platforms will remain scheduled and will be sent for payment - both recurring payments and one-time payments. Plus, all of your payees will still be in the system.
iOS (Apple) Consumer Users: If you have automatic App updates applied to your settings on your device, the app will automatically update on Monday, December 7. If you do not have auto updates on, you will need to go to the App Store and download the updated version. You will know you have the updated app when your icon changes from a dark green background with a gold "George" to a gray background with a green "George".
iOS (Apple) Business Users: You will need to download a new app on Monday, December 7. The old app will stop working when the new one becomes available. Please go to the Apple App Store and search for Bank of Washington. Our new app icon is a gray background with a green “George”.
- It is important that you either update or validate your contact information by November 30 so you can easily log into the upgraded system. You can update your contact information online, by phone, in-branch, secure email or fax.
- If you are an Apple user: your app should automatically update on December 7.
- If you are an Android user: look for the new gray and green app in the Google Play Store on December 7.
- If you are an online banking user, the login bar will be updated, and you will use your same username.
| Will the bills I schedule before December 1 get paid? | YES |
| Can I schedule bills during this week? | NO |
| Will bills already scheduled to be paid December 1-7 get paid? | YES |
| Will I be able to make a mobile deposit? | NO |
| Will I be able to deposit a check at the bank? | YES |
| Will I be able to transfer money from one account to another? | NO |
| Will my direct deposits still come into my account? | YES |
| Will my checks cash? | YES |
| Will I be able to digitally transfer money from one account to another? | NO |
| Will I be able to transfer money with Telebank? | YES |
| Will I be able to call the bank during normal hours to help me with my account during this time? | YES |
| Will I be able to use my debit card? | YES |
| Will I be able to view transactions I have made during the view only mode? | YES |
| Will I still have access to my accounts? |
YES
|
No, we are providing a number of new alerts with the upgraded system. Due to the complexity of alerts and their customization, we will be asking all account holders to setup their alerts within the upgraded system. Please make note of all your alerts so you can set them up once you login to the upgraded system. If you need assistance, please contact one of our representatives.
Yes, you'll have access to two years of transaction history.
Yes, you will have access to up to 18 months of eStatements.
Yes. We recommend updating your browser to the latest version available—not just to ensure compatibility with the upgraded digital banking experience, but also to ensure that your digital banking is as secure as possible.
Browsers below the following requirements will not provide functionality: Internet Explorer – Version 11 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below.
We are working hard to put things in place to help stop fraud before it happens! Multi-layer security is in place. This means a stratified approach is taken that includes Secure Sign-on across devices, risk and fraud analytics, multi-factor authorizations including Short Message Service (SMS), secure access codes, user-rights entitlements, transaction limits, and more.
Smartphones, tablets, and desktop/laptop computers. iOS and Android devices have apps in their app stores.
We are upgrading our digital banking system as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience, and security. Our new digital banking system offers robust digital banking functionality on all of your devices with the same features and functionalities - in the same place on any device. The upgraded system will enable you to bank anytime, anywhere like never before and is more intuitive than ever. The upgraded system also allows for greater ability to launch new and exciting features as we move forward for years to come.
- You can always call us at 636-239-7831 for help!
- Plus, you now have the ability to chat directly with us on our website.
- You can also email us at online@bankofwashington.com - just please be sure to not send any confidential information through email.
Yes, there is a Help button available in the Menu inside the upgraded platform.