Electronic Banking System Difficulties 5/27/15
All electronic banking systems are now functioning properly! Thank you for your patience.
We are currently experiencing difficulties with our electronic banking systems. We anticipate the issue to be resolved within the next 24 hours. We will keep you updated on the progress. In the meantime, if you would like to manage your accounts using our 24 Hour Tele-Banker, please note the telephone number is 636-239-9990. Click here for more information on 24 Hour Tele-Banker.
Telephone System Down 2/10/15
All telephone systems are now functioning properly! Thank you for your patience. You may now call us at 636-239-7831.
We are currently experiencing telephone issues at the Bank of Washington. If you need immediate assistance, please email us at email@example.com , contact us online, or call 636-432-4470. We apologize for the inconvenience and appreciate your patience! We will update you as soon as the system is restored.
Technology Maintenance 1/10/15
As a part of keeping our technology up to date, the Bank of Washington’s information systems will be going through an update period beginning Saturday night, January 10, at 11:00pm and ending Sunday morning, January 11, at 2:00am. Both personal and business online, mobile and tablet banking may experience some downtime throughout this maintenance window. If you have any questions, please feel free to contact us. Thank you!
Mobile Deposit Funds
Any Mobile Deposit funds submitted after 12:00pm on December 24 and all day on December 25 will be available by close of business on December 26. Any Mobile Deposit funds submitted after 3:00pm on December 31 and all day on January 1 will be available by close of business on January 2. Happy Holidays! Click here to learn more about Mobile Deposit.
Debit Card Phishing Scam - 10/31/14 - 11/5/14
An additional phishing scam is taking place in which a criminal is pretending to help individuals lower interest rates on credit cards and asking for either debit or credit card numbers. Please beware of these calls, hang up and do not follow their instructions.
A new phone phishing scam is taking place in our community. Community members are receiving phone calls from someone claiming to be from First Bank asking them to call back a 1-800 or 1-855 number and to have their card handy or a hold will be placed on their card. Neither First Bank nor the Bank of Washington are initiating these calls. Please hang up and do not follow their instructions. If you have any concerns, please contact us .
Technology Maintenance 10/7/14
As a part of keeping our technology up to date, the Bank of Washington’s information systems will be going through an update period between 5:00am and 7:00am on October 7. Both personal and business online, mobile and tablet banking may experience some downtime throughout this maintenance window. If you have any questions, please feel free to contact us. Thank you!
Bank of Washington Apple Apps – iPhone & iPad: 9/17/14 - 9/23/14
Update: 9:00am, 9/23
Both of the Bank of Washington iPhone and iPad apps have now been updated in the Apple Store! iOS 8 users should no longer experience any difficulties. Thank you for your patience!
Update: 9:30am, 9/18
Currently, the Bank of Washington updated app for iOS 8 is still waiting to be approved through Apple. If you are running an earlier version of iOS, our app will still function appropriately. However, if you have upgraded your device to iOS 8, the app will not work. Unfortunately, this is out of our control, and we are relying on Apple to pass the app through their approval process. As soon as it is approved, we will inform everyone. Fortunately, the app has been with Apple for some time already and we should be close to the top of their list. Again, thank you for your understanding!
Update: 2:00pm, 9/17
Access to the Bank of Washington App has been fully restored. After identifying the cause of the issue, Apple and our app provider updated a few technical specifications. The issue was related to the Apple iOS 8 release that is occurring today. We apologize for any inconvenience this caused, and appreciate your patience as the problem was being resolved. It is fixed!
Previous Story, 9/17
With the release of Apple’s new iOS 8 release today, we have identified an issue with our app through Apple. Apple and our app provider are working on a resolution as quickly as possible. The app is suggesting to customers to download a new version of the app and continues to loop the customer around to the same message. Please know, you may still login to view your accounts through our Online Banking system through this website. Additionally, this is not affecting any Android devices. We will keep you updated on any status change with our iOS apps. Thank you for your understanding and patience.
Telephone Phishing Scam - 7/25/14
A new phone phishing scam is taking place in our community. Community members are receiving phone calls from “MasterCard” asking them to “press 1” to reactivate their card. Neither MasterCard nor the Bank of Washington are initiating these calls. Please hang up and do not follow their instructions. If you have any concerns, please contact us .
PIN-Based Only States:
Due to heightened fraudulent activity of debit card charges, the Bank of Washington is only accepting PIN-based transactions when using your debit card with an unrecognized merchant from the following locations:
- New York
ATM usage is still available.
Protect Yourself from Telephone Scams:
The telephone is one of the most often used sources for criminal activity. Here’s how it works. Your phone rings. The caller claims to be from your financial institution, or any other source. They begin asking questions about you and your account. This could be a telephone scam called Vishing or Phishing. Someone is attempting to steal your identity. And it happens to millions of Americans every year.
Follow these steps to protect yourself from most types of identity theft telephone scams:
- Never offer personal or account information over the phone without verifying the caller’s identity.
- If you are uncertain of the identity of a caller, hang up and initiate the call yourself using a known phone number.
- Do not call any phone number received in a voice message or email asking for personal information. It could lead you to a phony answering system.
- As a general guideline, be highly suspicious any time you are requested to provide personal information over the phone.
Our fraud department works hard to be very vigilant about any unusual activity on your debit card, which can be a great way to detect debit card fraud. For your protection, if you have vacation plans coming up, please take a moment to notify us before you leave. This will help avoid troubles and suspicions of unusual activity. Thank you.
As always, if you have any questions or concerns, or ever feel your banking account has been compromised, please contact us as soon as possible at 636-239-7831 . Please click here for more information on identity theft protection.