Government Stimulus Payments
Recently, the U.S. Federal Government began delivering Economic Impact Payments, also known as "stimulus checks" to eligible Americans. We expect that electronic stimulus payments will be available in Bank of Washington accounts as soon as the end of March. Click here for more information.
Debit Card Alert
2/17/2021 - 12:34pm
Debit cards, Bill Pay, and Pay People are working as expected now. Thank you for your patience!
2/17/2021 - 11:00am
You may experience an issue using your debit card and bill pay. We understand the significance of this. It is a widespread issue with our processor related to severe inclement weather in Texas. They are giving this immediate attention, as it is impacting thousands of financial institutions.
A new phone phishing scam is taking place in our community. Community members are receiving phone calls and texts from someone claiming to be from our fraud department asking people to provide them with personal information, especially digital banking credentials, including passwords. Bank of Washington is not initiating these calls and will NEVER ask you for your digital banking password. Please hang up and do not follow their instructions. If you have any concerns, please contact us ASAP.
Our Gray Summit location is now open, the lobby is open for appointments only. Thank you for your patience and understanding.
COVID-19 Update: Our Gray Summit location is temporarily closed, however, the ATM at this location will still be accepting cash and check deposits. Additionally, night deposit services are temporarily unavailable at the Gray Summit location and at our location inside Schnucks. We greatly apologize for any inconvenience this may cause. Our Villa Ridge, Downtown, 14th Street, and 5th Street branch drive-thru locations remain open, and these lobbies are open for appointments only. To schedule an in-person appointment please call 636-239-7831.
Starting Monday, November 16, all lobby traffic will be limited to appointment only, drive-thru hours will remain the same. Our 5th St. and 14th St. branch drive-thru hours will continue to be extended. Read More.
Digital Banking Upgrade
We are excited to announce that an upgraded digital experience is headed your way! We took a deep dive into the usability of our systems and identified a number of ways that we can make your digital experience even better. The number one goal: to make banking easy for you. Our upgraded system is intuitive and has an incredible amount of new features to help you easily manage your money.
- By November 30: Update your contact information with us.
- December 1 @ 6pm CT: Our current online/mobile banking systems go into "View Only" mode until December 7. You will be able to check your balance and view transactions, but you will not be able to transfer funds, pay bills, move money, deposit checks inside the app, etc. This will ensure that transactions do not get lost inside the upgrade over the next few days. If you set up a transfer or bill pay prior to December 1, those actions WILL still happen during "View Only" mode.
- December 7: The upgraded system is live!
Gray Summit ATM
The Gray Summit ATM, located at 2687 Highway 100 Gray Summit, MO 63039, is getting an upgrade this week and will be temporarily unavailable from 10/27 thru 11/4. Just like the new Marthasville ATM, in addition to dispensing cash, this NEW machine will accept both cash and check deposits!
Update 10/23/2020 9:50am
The new Marthasville replacement ATM is ready! Thank you for your patience as we worked through getting this machine replaced. In addition to dispensing cash, this machine will also take both cash and check deposits.
Online Banking Alert
Update 9/11 - 4:55pm
Online and Mobile banking are back up and functioning as normal. Thank you for your patience.
9/11/2020 - 4:30pm
We are currently experiencing difficulties with our online and mobile banking system. Our 24hr Tele-Banker is still available at 636-239-9990. We anticipate the issue with online and mobile banking to be resolved within the next 24 hours. We will keep you updated on the progress.
Time To Update Your Contact Information:
Update 7/27 7:00am:
Updated contact information needed from account holders! We are working on updating a number of our systems, one of them being how you securely log in to our digital banking channels. With accurate information on file, this will be a MUCH smoother transition for you - more information to come on this exciting update! We also have great systems that can detect questionable activity, and by providing us with your current contact information, we can reach you quickly and safely if we suspect fraud!
Update 5/1 8:00pm:
Our goal is to remain open and serve our customers! At this time, we will continue with our current processes and procedures. Our lobbies will remain open for appointments only, our branch inside Schnucks will remain temporarily closed, and our 14th Street and 5th Street drive-thru hours will continue to be extended to match the hours historically offered at our branch inside Schnucks. As Missouri continues to loosen social distancing guidelines, we will continue to evaluate the situation. We love our customers, our employees and our community! Stay healthy, and have a great weekend!
Digital Banking Alert
Update 4/17 8:45am:
We want to say thank you to our customers!! What happened Wednesday with the unavailability of online banking and mobile banking was completely out of our control. You all, our customers, were kind, understanding and simply amazing as we relied on our technology partner to beef up connection points. We always knew you all were awesome, and once again it showed. Thank you for pushing through that with us. If you are having any trouble at all logging in at this point, please contact us. We believe the majority of folks should be able to log in. Thanks again, everyone!!
Due to the unprecedented online/mobile banking volume across the Nation today, our digital banking technology provider has added a ton of extra capacity to help with online and mobile banking access… it’s getting better! However, some users may still continue to experience issues. We recommend closing your browser and restarting it, or if using the app, ensuring that you completely close down and restart your app. We are extending our contact center hours this evening, and we will be available until 9pm tonight. Please feel free to call us at 636-239-7831 if you have any questions about your account.
Nationwide, technology systems are still experiencing unprecedented high volumes of transactions, due in part to a noted increase in online banking and bill pay services activity, and the deposits of stimulus checks. Our technology provider has already added more processing capacity and plans to add more as the day continues. Windows of accessibility exist, but we are still seeing intermittent service interruptions. Please know that we are in this with you. If you are unable to access needed information online, please feel free to give us a call at 636-239-7831.
We are still experiencing digital banking platform disruptions. This issue is affecting millions of customers of other banks across the country. This is a high priority, and we are working relentlessly with our vendors to ensure it is resolved as quickly and seamlessly as possible. Thank you for your patience.
Overnight, our digital banking systems continued to be worked on. We are doing everything we can to get the systems working properly. You can check balances, transfer funds and more with our 24hr Tele-Banker
by calling 636-239-9990.
We are currently experiencing difficulties with our digital banking systems, which includes online banking and mobile banking for both personal and business banking, and users may experience service disruptions. We recommend users clear cache and cookies. Our 24hr Tele-Banker
is still available at 636-239-9990. We will keep you updated on the progress of fixing the situation. We greatly apologize for this inconvenience.
Beginning Monday, March 23, our branch inside Schnucks will be closed temporarily, our 5 other branches will remain open, but lobby traffic will be limited to appointments only. Our 5th St. and 14th St. branch drive-thru hours will be extended. Read More.
Ensuring the safety and security of our customers and employees will always be a top priority for us. In light of recent events surrounding COVID-19, we want to provide you with an update regarding our efforts to ensure safety and security. Read More.
PIN-Based Only States:
Due to heightened fraudulent activity of debit card charges, the Bank of Washington is only accepting PIN-based transactions when using your debit card with an unrecognized merchant from the following locations:
- New York
ATM usage is still available.
Protect Yourself from Telephone Scams:
The telephone is one of the most often used sources for criminal activity. Here’s how it works. Your phone rings. The caller claims to be from your financial institution, or any other source. They begin asking questions about you and your account. This could be a telephone scam called Vishing or Phishing. Someone is attempting to steal your identity. And it happens to millions of Americans every year.
Follow these steps to protect yourself from most types of identity theft telephone scams:
- Never offer personal or account information over the phone without verifying the caller’s identity.
- If you are uncertain of the identity of a caller, hang up and initiate the call yourself using a known phone number.
- Do not call any phone number received in a voice message or email asking for personal information. It could lead you to a phony answering system.
- As a general guideline, be highly suspicious any time you are requested to provide personal information over the phone.
Our fraud department works hard to be very vigilant about any unusual activity on your debit card, which can be a great way to detect debit card fraud. For your protection, if you have vacation plans coming up, please take a moment to notify us before you leave. This will help avoid troubles and suspicions of unusual activity. Thank you.
As always, if you have any questions or concerns, or ever feel your banking account has been compromised, please contact us as soon as possible at 636-239-7831 . Please click here for more information on identity theft protection.