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July 18, 2022 @ 7pm

‼️ SCAM ALERT ‼️ A new phone phishing scam is taking place in our community. Community members are receiving phone calls from someone claiming to be from the Bank of Washington fraud department, even spoofing our phone number, asking people to provide them with personal information, especially social security numbers, debit card numbers and account information. Bank of Washington is not initiating these calls and will NEVER ask you for information we already know. Please hang up and do not follow their instructions. If you have any concerns, please contact us ASAP.

System Upgrade: February 20 @ 4pm-7pm

February 17, 2022

As a part of keeping our technology on the leading edge, the Bank of Washington’s information systems will be going through an upgrade period on Sunday, February 20, from 4pm to 7pm. Digital Banking, Bill Pay, and Tele-Banker will have intermittent availability throughout this maintenance window. In addition, debit card and ATM dollar limit restrictions will be in place during that same time for added security. If you have any questions, please feel free to contact us. We apologize for any inconvenience and appreciate your patience.


Friday, February 4, 8:30am: All of our branches are open regular hours today!
Thursday, February 3, 11:00am: All of our branches are open regular hours today, except for our Branch Inside Schnucks, which will close at 4:30pm today.  

Thursday, February 3, 8:30am: All of our branches are open regular hours today, except for our Branch Inside Schnucks, which will open at 10am. 
Wednesday, February 2, 2:45pm: Schnucks Grocery Store has adjusted their hours, therefore, our Branch Inside Schnucks will be closing at 6pm Wednesday (Feb 2), and opening at 10am Thursday (Feb 3).
All other branches are following regular hours at this time.
Wednesday, February 2, 2022: 8am
All branches are opening at 8:30am. Stay safe and warm, everyone!
Tuesday, February 1, 2022: 7am
All branches are open regular hours. 

As we continue to keep tabs on the upcoming Winter Storm Watch, we believe communication is key. Our plan currently is to keep all branches open their regular hours every day this week. However, if severe winter weather arrives, we do want you to be aware that we have a plan in place to ensure that both our 14th Street Branch and our Downtown Branch will remain open regular business hours. Our Branch inside Schnucks, 5th Street, Villa Ridge, and Gray Summit branches may have altered hours as the storm unfolds. Please remember, you can bank from home with our Digital Banking, call us at 636-239-7831, or use our 24hr Tele-Banker by calling 636-239-9990. Please visit this page or our social media pages for continued updates regarding our branch hours.

PIN-Based Only States:

Due to heightened fraudulent activity of debit card charges, the Bank of Washington is only accepting PIN-based transactions when using your debit card with an unrecognized merchant from the following locations:

  • California
  • Florida
  • Georgia
  • New York
  • Texas
  • Virginia

ATM usage is still available.

Protect Yourself from Telephone Scams:

The telephone is one of the most often used sources for criminal activity. Here’s how it works. Your phone rings. The caller claims to be from your financial institution, or any other source. They begin asking questions about you and your account. This could be a telephone scam called Vishing or Phishing. Someone is attempting to steal your identity. And it happens to millions of Americans every year.

Follow these steps to protect yourself from most types of identity theft telephone scams:

  • Never offer personal or account information over the phone without verifying the caller’s identity.
  • If you are uncertain of the identity of a caller, hang up and initiate the call yourself using a known phone number.
  • Do not call any phone number received in a voice message or email asking for personal information. It could lead you to a phony answering system.
  • As a general guideline, be highly suspicious any time you are requested to provide personal information over the phone.

Vacation Reminder:

Our fraud department works hard to be very vigilant about any unusual activity on your debit card, which can be a great way to detect debit card fraud. For your protection, if you have vacation plans coming up, please take a moment to notify us before you leave. This will help avoid troubles and suspicions of unusual activity. Thank you.

Archived Alerts

As always, if you have any questions or concerns, or ever feel your banking account has been compromised, please contact us as soon as possible at 636-239-7831 . Please click here for more information on identity theft protection.