We are currently experiencing difficulties with our electronic banking and ATM systems. We anticipate the issue to be resolved within the next 24 hours. We will keep you updated on the progress. In the meantime, if you would like to manage your accounts using our 24 Hour Tele-Banker, please note the telephone number is 636-239-9990.
Wire Transfer Changes:
Snow Storm Branch Hours:
All branches are currently open. Due to the snow storm in our area, on Saturday, January 12, Gray Summit, 5th Street and 14th Street branches may be closed. Our Downtown branch, Villa Ridge branch and our branch Inside Schnucks will be open on Saturday. Please continue to check our website for any additional information regarding our hours and follow our alerts.
PIN-Based Only States:
Due to heightened fraudulent activity of debit card charges, the Bank of Washington is only accepting PIN-based transactions when using your debit card with an unrecognized merchant from the following locations:
- New York
ATM usage is still available.
Protect Yourself from Telephone Scams:
The telephone is one of the most often used sources for criminal activity. Here’s how it works. Your phone rings. The caller claims to be from your financial institution, or any other source. They begin asking questions about you and your account. This could be a telephone scam called Vishing or Phishing. Someone is attempting to steal your identity. And it happens to millions of Americans every year.
Follow these steps to protect yourself from most types of identity theft telephone scams:
- Never offer personal or account information over the phone without verifying the caller’s identity.
- If you are uncertain of the identity of a caller, hang up and initiate the call yourself using a known phone number.
- Do not call any phone number received in a voice message or email asking for personal information. It could lead you to a phony answering system.
- As a general guideline, be highly suspicious any time you are requested to provide personal information over the phone.
Our fraud department works hard to be very vigilant about any unusual activity on your debit card, which can be a great way to detect debit card fraud. For your protection, if you have vacation plans coming up, please take a moment to notify us before you leave. This will help avoid troubles and suspicions of unusual activity. Thank you.
As always, if you have any questions or concerns, or ever feel your banking account has been compromised, please contact us as soon as possible at 636-239-7831 . Please click here for more information on identity theft protection.