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Alerts

Fiserv News Story 

8/28/18
A flaw was discovered in the alert system of our processor, Fiserv, and it is now fixed.  At this time, we do not have reason to believe a fraudster took advantage of the recently discovered flaw.  However, the Bank of Washington takes the security of our customers very seriously.  Therefore, we already had controls in place to prevent personally identifiable information from being exposed through our customer alert system.  If a Bank of Washington customer set up an alert through their online banking system to be notified of specific account activity, the alert they receive contains only the last four digits of the account number associated with the alert, as well as the requested account activity alert.  At this time, we believe this to be the extent of the information that had the potential for exposure. 


 

PIN-Based Only States:

Due to heightened fraudulent activity of debit card charges, the Bank of Washington is only accepting PIN-based transactions when using your debit card with an unrecognized merchant from the following locations:

  • California
  • Florida
  • Georgia
  • New York
  • Texas
  • Virginia

ATM usage is still available.


Protect Yourself from Telephone Scams:

The telephone is one of the most often used sources for criminal activity. Here’s how it works. Your phone rings. The caller claims to be from your financial institution, or any other source. They begin asking questions about you and your account. This could be a telephone scam called Vishing or Phishing. Someone is attempting to steal your identity. And it happens to millions of Americans every year.

Follow these steps to protect yourself from most types of identity theft telephone scams:

  • Never offer personal or account information over the phone without verifying the caller’s identity.
  • If you are uncertain of the identity of a caller, hang up and initiate the call yourself using a known phone number.
  • Do not call any phone number received in a voice message or email asking for personal information. It could lead you to a phony answering system.
  • As a general guideline, be highly suspicious any time you are requested to provide personal information over the phone.


Vacation Reminder:

Our fraud department works hard to be very vigilant about any unusual activity on your debit card, which can be a great way to detect debit card fraud. For your protection, if you have vacation plans coming up, please take a moment to notify us before you leave. This will help avoid troubles and suspicions of unusual activity. Thank you.


Archived Alerts


As always, if you have any questions or concerns, or ever feel your banking account has been compromised, please contact us as soon as possible at 636-239-7831 . Please click here for more information on identity theft protection.