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Mobile Deposit Funds Availability Schedule

8:29am - 11/10/16
With the upcoming Veterans Day Federal Holiday on Friday, November 11, any funds submitted for mobile deposit after 5:00pm on November 10 through November 13 will be available by close of business on November 14. Remember, if you are depositing into a Green checking account, you eliminate the $0.50 fee!

 

 

Electronic Banking System Difficulties 7/25

2:55pm - 7/25/2016
All systems are now working. Thank you for your patience.


7/25/2016
We are currently experiencing difficulties with our electronic banking systems. We anticipate the issue to be resolved within the next 24 hours. We will keep you updated on the progress. In the meantime, if you would like to manage your accounts using our 24 Hour Tele-Banker , please note the telephone number is 636-239-9990 . Click here for more information on 24 Hour Tele-Banker.

 

System Test - 5/12

5/10/2016
Ensuring security, accuracy and availability are all intense focuses of the Bank of Washington. On Thursday, May 12, we will be performing tests on our systems to confirm that our backup policies and procedures work in the event of a true emergency. These are only tests, but they may cause some delays throughout the day as customers try to access their accounts via all banking channels. All testing will be finished by 5pm, May 12. Thank you for your patience as we test ourselves!

 

Technology Maintenance 4/9 - 4/10 

4/10/2016

All systems are working as normal.  Thank you for your patience as we updated.

4:46pm 4/6/2016

As a part of keeping our technology up to date, the Bank of Washington’s information systems will be going through an update period beginning Saturday night, April 9, at 10:00pm and ending Sunday morning, April 10, at 10:00am. Personal and business online banking, bill pay, Tele-Banker, mobile and tablet app banking will not be available throughout this maintenance window. In addition, debit card and ATM dollar limit restrictions will be in place during that same time for security. If you have any questions, please feel free to contact us. We apologize for any inconvenience and appreciate your patience.

 

ATM Temporarily Closed - Now Open 1/5/16

1/5/16: update

The Marthasville ATM is now back up and running! Thank you for your patience.

12/28

Because of area flooding, we will be unable to access our ATM at S&R Convenience Store in Marthasville. This ATM will be temporarily closed starting at 5:00pm, December 28. Thank you for your understanding, and for a full list of all Bank of Washington ATMs, please click here.


PIN-Based Only States:

Due to heightened fraudulent activity of debit card charges, the Bank of Washington is only accepting PIN-based transactions when using your debit card with an unrecognized merchant from the following locations:

  • California
  • Florida
  • Georgia
  • New York
  • Texas

ATM usage is still available.


Protect Yourself from Telephone Scams:

The telephone is one of the most often used sources for criminal activity. Here’s how it works. Your phone rings. The caller claims to be from your financial institution, or any other source. They begin asking questions about you and your account. This could be a telephone scam called Vishing or Phishing. Someone is attempting to steal your identity. And it happens to millions of Americans every year.

Follow these steps to protect yourself from most types of identity theft telephone scams:

 

  • Never offer personal or account information over the phone without verifying the caller’s identity.
  • If you are uncertain of the identity of a caller, hang up and initiate the call yourself using a known phone number.
  • Do not call any phone number received in a voice message or email asking for personal information. It could lead you to a phony answering system.
  • As a general guideline, be highly suspicious any time you are requested to provide personal information over the phone.

 

Vacation Reminder:

Our fraud department works hard to be very vigilant about any unusual activity on your debit card, which can be a great way to detect debit card fraud. For your protection, if you have vacation plans coming up, please take a moment to notify us before you leave. This will help avoid troubles and suspicions of unusual activity. Thank you.


Archived Alerts


As always, if you have any questions or concerns, or ever feel your banking account has been compromised, please contact us as soon as possible at 636-239-7831 . Please click here for more information on identity theft protection.