eStatement Tab Temporarily Repositioned
Within Online Banking, we are having support difficulties regarding our eStatement link on the main navigation bar. If you are looking for your eStatement, it can be easily found by clicking on your account and then the option will appear below the main navigation bar. Below is a screen shot of where you can find it. If you have any questions, please feel free to contact us ! Thank you for your understanding, and we will let you know as soon as it is back on our main navigation bar.
Online Bill Pay - Unsupported Browser Versions 10/20/15
To ensure security features and functionality within Online Bill Pay stay supported, a few older browser versions will no longer be supported within Online Bill Pay beginning October 25. Below is a list detailing the unsupported version of each browser:
- Internet Explorer/IE Mobile - Unsupported Version: 8
- Android - Unsupported Version: 4
- Chrome - Unsupported Version: 35
- Firefox - Unsupported Version: 34
- Safari/Safari Mobile - Unsupported Version: 5
Most browser websites offer you the ability to upgrade your browser through their site. If you have any questions on concerns, please contact us . Thank you!
Personal Online Banking - eStatements Tab 7/25/15
The eStatement link is now working properly. Thank you for your patience!
We are experiencing difficulties with our online banking system. The "eStatement" link is currently unavailable. We will keep you updated as we resolve the issue.
Electronic Banking System Difficulties 5/27/15
All electronic banking systems are now functioning properly! Thank you for your patience.
We are currently experiencing difficulties with our electronic banking systems. We anticipate the issue to be resolved within the next 24 hours. We will keep you updated on the progress. In the meantime, if you would like to manage your accounts using our 24 Hour Tele-Banker , please note the telephone number is 636-239-9990 . Click here for more information on 24 Hour Tele-Banker.
Telephone System Down 2/10/15
All telephone systems are now functioning properly! Thank you for your patience. You may now call us at 636-239-7831 .
We are currently experiencing telephone issues at the Bank of Washington. If you need immediate assistance, please email us at email@example.com , contact us online, or call 636-432-4470 . We apologize for the inconvenience and appreciate your patience! We will update you as soon as the system is restored.
Technology Maintenance 1/10/15
As a part of keeping our technology up to date, the Bank of Washington’s information systems will be going through an update period beginning Saturday night, January 10, at 11:00pm and ending Sunday morning, January 11, at 2:00am. Both personal and business online, mobile and tablet banking may experience some downtime throughout this maintenance window. If you have any questions, please feel free to contact us. Thank you!
PIN-Based Only States:
Due to heightened fraudulent activity of debit card charges, the Bank of Washington is only accepting PIN-based transactions when using your debit card with an unrecognized merchant from the following locations:
- New York
ATM usage is still available.
Protect Yourself from Telephone Scams:
The telephone is one of the most often used sources for criminal activity. Here’s how it works. Your phone rings. The caller claims to be from your financial institution, or any other source. They begin asking questions about you and your account. This could be a telephone scam called Vishing or Phishing. Someone is attempting to steal your identity. And it happens to millions of Americans every year.
Follow these steps to protect yourself from most types of identity theft telephone scams:
- Never offer personal or account information over the phone without verifying the caller’s identity.
- If you are uncertain of the identity of a caller, hang up and initiate the call yourself using a known phone number.
- Do not call any phone number received in a voice message or email asking for personal information. It could lead you to a phony answering system.
- As a general guideline, be highly suspicious any time you are requested to provide personal information over the phone.
Our fraud department works hard to be very vigilant about any unusual activity on your debit card, which can be a great way to detect debit card fraud. For your protection, if you have vacation plans coming up, please take a moment to notify us before you leave. This will help avoid troubles and suspicions of unusual activity. Thank you.
As always, if you have any questions or concerns, or ever feel your banking account has been compromised, please contact us as soon as possible at 636-239-7831 . Please click here for more information on identity theft protection.