System Upgrade: February 20 @ 4pm-7pm
As we continue to keep tabs on the upcoming Winter Storm Watch, we believe communication is key. Our plan currently is to keep all branches open their regular hours every day this week. However, if severe winter weather arrives, we do want you to be aware that we have a plan in place to ensure that both our 14th Street Branch and our Downtown Branch will remain open regular business hours. Our Branch inside Schnucks, 5th Street, Villa Ridge, and Gray Summit branches may have altered hours as the storm unfolds. Please remember, you can bank from home with our Digital Banking, call us at 636-239-7831, or use our 24hr Tele-Banker by calling 636-239-9990. Please visit this page or our social media pages for continued updates regarding our branch hours.
PIN-Based Only States:
Due to heightened fraudulent activity of debit card charges, the Bank of Washington is only accepting PIN-based transactions when using your debit card with an unrecognized merchant from the following locations:
- New York
ATM usage is still available.
Protect Yourself from Telephone Scams:
The telephone is one of the most often used sources for criminal activity. Here’s how it works. Your phone rings. The caller claims to be from your financial institution, or any other source. They begin asking questions about you and your account. This could be a telephone scam called Vishing or Phishing. Someone is attempting to steal your identity. And it happens to millions of Americans every year.
Follow these steps to protect yourself from most types of identity theft telephone scams:
- Never offer personal or account information over the phone without verifying the caller’s identity.
- If you are uncertain of the identity of a caller, hang up and initiate the call yourself using a known phone number.
- Do not call any phone number received in a voice message or email asking for personal information. It could lead you to a phony answering system.
- As a general guideline, be highly suspicious any time you are requested to provide personal information over the phone.
Our fraud department works hard to be very vigilant about any unusual activity on your debit card, which can be a great way to detect debit card fraud. For your protection, if you have vacation plans coming up, please take a moment to notify us before you leave. This will help avoid troubles and suspicions of unusual activity. Thank you.
As always, if you have any questions or concerns, or ever feel your banking account has been compromised, please contact us as soon as possible at 636-239-7831 . Please click here for more information on identity theft protection.