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Digital Banking Help

Digital Banking Help

Welcome to our Digital Banking information page.

Feel free to scroll through the topics below, or click one of these topics to take you straight to that section.


Enrolling, Logging In and Device Registration


How do I login to the new system?


  1. Download the new Bank of Washington Digital Banking app OR log in using the gray bar at the top of our website.
  2. Enter your current username and password.
  3. A Secure Access Code (SAC) screen will come up. You will need to choose one of the delivery methods listed for a one-time code to be sent to you. If you cannot access any of those contact methods, you will need to reach out to us so we can update your contact information.
  4. Establish your new log in credentials. You may use your old password if it meets the new security requirements listed.
  5. Start using the upgraded system!
I cannot remember my Login ID, what do I do?


To obtain your Digital Banking Login ID, please call Bank of Washington at 636-239-7831.

Can I use my old online banking password from the previous system?

Yes, you can if it meets our password policy requirements as follows:
  • Must be between 8 and 16 characters
  • Must contain at least 1 number
  • Password must contain a minimum of 1 lower case characters.
  • Password must contain a minimum of 1 upper case characters.
  • Password may not contain the following characters <>&.
What is a Secure Access Code (SAC)?

Secure Access Codes (SAC) are one time codes that are delivered to you to help us securely identify you. By providing a Secure Access Code to the phone or email that you submitted when you opened your account, you are better protected. Choose any one of the listed methods for your SAC delivery - as long as one of the contact methods on the screen is accurate and you can access it, you will be able to successfully utilize SAC. 

Once you are logged into Digital Banking, you can edit your Secure Access Code delivery channels by clicking:
  1. Settings
  2. Security Preferences
  3. Secure Delivery
The SAC process is required each time you log into Digital Banking on a different device for the first time. So, the first login on a desktop computer and the first login on your mobile device both require a SAC. 
Why would I register my device?

  • By registering a device, we can tell it is you without the need to input a secure access code each time you login.
  • Do not register a device to your account if you are using a public computer or someone else's device. 
  • The SAC process is required each time you log into Digital Banking on a different device for the first time. So, the first login on a desktop computer and the first login on your mobile device both require a SAC. 
  • If you need to remove a device registration, please call us at 636-239-7831, and we can take care of that for you.
I requested a Secure Access Code (SAC) during my login, but I have not received it?


If the code was sent as email, be sure to check your spam/junk folder. If you still cannot find it, please call us at 636-239-7831 and we can help you.

I forgot my new password - what do I do?


It's easy to reset your password with Digital Banking.

  1. Click on Forgot Password (see screenshots below for where to find this)
  2. Enter Your Login ID
  3. Click Submit
  4. Select Your Secure Access Code Target
  5. Enter Your Secure Access Code (from your text/email/call)
  6. Click Submit
  7. Enter A New Password
  8. Click Submit


Move Money, Pay People, Pay Bills


More Bill Pay Features


Need more Bill Pay features? No problem, you still have access to robust features by clicking:

  1. Move Money
  2. Pay Bills
  3. Do More (big green button on the Bill Pay landing page)
  4. Visit Bill Pay Site
Deposit a Check


If you want to deposit a check electronically, start by logging into Digital Banking with your iOS or Android device, then click:

  1. Menu in the lower right.
  2. Deposit Checks
  3. Follow the on screen instructions
Link an Account
 
When you link an account from another financial institution, you can view your balance and history of that account. It will also show up in your budgeting/financial tools. You are unable to transfer or make a payment through this feature.
 
If you want to make a transfer to an external account, it is easy to do so by clicking:
  1. Services & Statements
  2. Add External Account
  3. Follow the Two Step process. This process will enable you to request that an external account (an account you have at another financial institution) be linked for electronic transfers.
Transfer Money

Set Up Internal Transfers:
  1. On the main menu, click Move Money.
  2. Click Transfer Money.
 
Set Up External Transfers:
  1. On the main menu, click Services & Statements.
  2. Click Add External Account.
  3. Follow the Two Step process. This process will enable you to request that an external account (an account you have at another financial institution) be linked for electronic transfers. Once the external account is verified, you will be able to select it from the drop down menu inside the Funds Transfer form.
 
Review Your Recurring Transfers:
  1. On the main menu, click Digital Banking Activity.
  2. Click Recurring Transactions.
  3. Click on any recurring transaction to view details.
Pro Tip: If you are wanting to pay a loan, it is best to click on the Pay Loans menu item. Here, you can even set up recurring loan payments.
Pay Loans


Make a payment on your Bank of Washington loan with just a few clicks.

  1. On the main menu, click Move Money.
  2. Click Pay Loans.
  3. Follow on screen instructions.
Pro Tip: Using the Pay Loans menu to make loan payments gives you more loan details and the option to select different payment types, set up frequencies, and more.
Pay People


You have two options to pay people inside Digital Banking! Explore your options below.

Pay People Button

  • Access by clicking the Pay People button inside Digital Banking.
  • Pay People instantly using your Bank of Washington Debit Card.
  • Great for one-time, non-recurring payments.
Popmoney
  • Access by clicking these buttons inside Digital Banking:
    1. 1. Pay Bills
    2. 2. Do More
    3. 3. Visit Bill Pay Site
  • Pay a person on a recurring basis, or without a debit card using Popmoney.

General Online Banking

Hide Accounts on the Home Screen

You have a bunch of customization options on the home screen! 

To change the account visibility, click:
    1. The "kabob icon" next to the account ---> ⋮
    2. Settings
    3. Scroll down to Account Visibility, and turn it on or off using the green sliders. Here, you can also change the account display name.
You can also organize your accounts by groups. Create account groups by clicking and dragging the account tile to the new (+) icon that will appear on the bottom right.

Set Up Alerts

To setup alerts in Digital Banking, click:
  1. Services & Statements
  2. Setup/Edit Alerts
  3. + New Alert
Please note, some security alerts are defaulted to automatically happen. These options are "grayed out" on the alerts page, and you will not be able to edit those settings.
Find eStatements

You can find eStatements by clicking:
  1. Services & Statements
  2. eStatements
You can manage your statement preferences by clicking:
  1. Services & Statements
  2. Statement Preferences 
Update My Information

You can update your contact information by clicking:
  1. Settings
  2. Update Contact Info
You can also update your Secure Access Code delivery options, your Login ID, and your password by clicking:
  1. Settings
  2. Security Preferences
Get Account Details


Get all of your account details in one convenient place!

  1. Click on the account.
  2. Click on Details (next to the word Transactions).
  3. This will show you your full account number, our routing number and more. 
 
Pro Tip: Here, you can also decide if you want this account to show up on your home page and inside your financial budgeting tools.
Forgot Password


It's easy to reset your password with Digital Banking.

  1. Click on Forgot Password (see screenshots below for where to find this)
  2. Enter Your Login ID
  3. Click Submit
  4. Select Your Secure Access Code Target
  5. Enter Your Secure Access Code (from your text/email/call)
  6. Click Submit
  7. Enter A New Password
  8. Click Submit

More Help

Need help more help digitally? There are many different ways you can reach out to us from inside the Digital Banking platform quickly and securely. 

For questions regarding specific accounts:

  1. Click on the account in question.
  2. Click on the the "kabob icon" next to the account ---> ⋮
  3. Click Ask a question.
  4. Type your question.
  5. Click Send message.
 
For all other questions:
  1. On the main menu, click on Messages.
  2. Click on the green circle with a white pencil in the middle.
  3. Follow on screen instructions.


Fun Features


Customize Your Account Name


It is really easy to customize (nickname) your account name by clicking:

  1. The "kabob icon" next to the account ---> ⋮
  2. Nickname Account
  3. Fill in your new Account Nickname in the box
  4. Save
Group Your Accounts


Want to separate your accounts into groups? It's so easy to do:

  1. Click, hold and drag the "Account Tile" (The whole box around the account name/information) to the bottom right. This will make an inbox icon appear:
  2. Drop the Account Tile onto this icon. A new group will appear.
  3. Rename the New Group
  4. Click the check mark to save.
Pro Tip: Rename the Group Tiles by clicking the pencil icon next to the name.
Budget and Track Your Spending - Financial Tools


Let our financial tools help you with your personal financial management. Here, you can budget and manage your finances across multiple financial institutions – see your spending, budget, trends, cash flow and more.

Access Financial Tools

  1. Click Financial Tools above your Accounts section.
  2. From here you can select many different tools including Net Worth, Budget, Spending Habits, and many more!
Hide an Account from Financial Tools
  1. Click Home.
  2. Click on the "kebob" three vertical button icon next to the account you wish to hide.
  3. Click Settings.
  4. Click the green circle checkmark next to Financial Tools (turning it to a gray X).
Pro Tip: Link Accounts to add all of your external accounts to get a full picture of your financial situation.
CardSwap


With your Bank of Washington Debit Card and CardSwap, you can change or update the payment info for a number of subscriptions and/or digital services, all in one place, with one click!

  1. In the Menu, select Services & Statements.
  2. Click CardSwap. A new screen will open.
  3. Click Get Started.
  4. You will need to Read and Accept the Terms & Conditions the first time.
  5. Follow on screen instructions.

For additional help, please feel free to contact us or visit: Procedures, FAQs, and more.