Digital Banking Help

1. Download the Bank of Washington Digital Banking app OR log in using the gray bar at the top of our website.
2. Enter your username and password.
3. A Secure Access Code (SAC) screen will come up. You will need to choose one of the delivery methods listed for a one-time code to be sent to you. If you cannot access any of those contact methods, you will need to reach out to us so we can update your contact information.
4. Start using Digital Banking!

1. Go to www.bankofwashington.com.
2. Click Enroll under Username in the gray bar at the top of the page.
3. Fill in requested information and click Continue.
4. Click Continue.
5. Select Secure Access Code delivery method.
6. Enter Secure Access Code once received.  
7. Set password.
8. Read Digital Banking Enrollment Agreement and click I Accept.
9. If on a personal device, you can Register Device to bypass having to enter a secure access code every time. If on a public computer or someone else's device you do not want to register your device. 
10. Enjoy your Digital Banking platform!

To obtain your Digital Banking Login ID, please call Bank of Washington at 636-239-7831.

• Must be between 8 and 16 characters
• Must contain at least 1 number
• Password must contain a minimum of 1 lower case characters.
• Password must contain a minimum of 1 upper case characters.
• Password may not contain the following characters <>&.

1. Settings
2. Security Preferences
3. Secure Delivery

• By registering a device, we can tell it is you without the need to input a secure access code each time you log in.
  
• Do not register a device to your account if you are using a public computer or someone else's device. 
• The SAC process is required each time you log into Digital Banking on a different device for the first time. So, the first log in on a desktop computer and the first log in on your mobile device both require a SAC. 
• If you need to remove a device registration, please call us at 636-239-7831, and we can take care of that for you.

If the code was sent as email, be sure to check your spam/junk folder. If you still cannot find it, please call us at 636-239-7831 and we can help you.

It's easy to reset your password with Digital Banking.

1. Click on Forgot Password (see screenshots below for where to find this)
2. Enter Your Login ID
3. Click Submit
4. Select Your Secure Access Code Target
5. Enter Your Secure Access Code (from your text/email/call)
6. Click Submit
7. Enter A New Password
8. Click Submit

1. Services & Documents
2. Document Preferences
3. If you already have some accounts with eDocuments, skip to step 6. If you have never had eDocuments with us, to continue, we will need you to verify you are able to view PDFs. Select Get Code.
4. The E-Sign Act requires us to verify that you are able to view PDFs. You will receive a PDF with a code. Paste the code exactly as it appears in the box and click Verify.
5. Once PDF Verification is successful, click the pencil icon next to the account you would like to edit.
6. Select Electronic from the drop down menu.
7. Once you have accepted the Electronic Delivery Agreement, verify the email address where you would like your eDocuments delivered.

1. Services & Documents
2. My Documents

1. Services & Document
2. Document Preferences 

1. Settings
2. Update Contact Info

1. Settings
2. Security Preferences
   

Get all of your account details in one convenient place!

1. Click on the account.
2. Click on Details (next to the word Transactions).
3. This will show you your full account number, our routing number and more. 

It's easy to reset your password with Digital Banking.

1. Click on Forgot Password (see screenshots below for where to find this)
2. Enter Your Login ID
3. Click Submit
4. Select Your Secure Access Code Target
5. Enter Your Secure Access Code (from your text/email/call)
6. Click Submit
7. Enter A New Password
8. Click Submit

Need help more help digitally? There are many different ways you can reach out to us from inside the Digital Banking platform quickly and securely. 

For questions regarding specific accounts:

1. Click on the account in question.
2. Click on the the "kebob icon" next to the account ---> ⋮
3. Click Ask a question.
4. Type your question.
5. Click Send message.

1. On the main menu, click on Messages.
2. Click on the green circle with a white pencil in the middle.
3. Follow on screen instructions.

It is really easy to customize (nickname) your account name by clicking:

1. The "kebob icon" next to the account ---> ⋮
2. Nickname Account
3. Fill in your new Account Nickname in the box
4. Save

Want to separate your accounts into groups? It's so easy to do:

1. Click, hold and drag the "Account Tile" (The whole box around the account name/information) to the bottom right. This will make an inbox icon appear.
2. Drop the Account Tile onto this icon. A new group will appear.
3. Rename the New Group
4. Click the check mark to save.

Let our financial tools help you with your personal financial management. Here, you can budget and manage your finances across multiple financial institutions – see your spending, budget, trends, cash flow and more.

Access Financial Tools

1. Click Financial Tools above your Accounts section.
2. From here you can select many different tools including Net Worth, Budget, Spending Habits, and many more!
   

1. Click Home.
2. Click on the "kebob" three vertical button icon next to the account you wish to hide.
3. Click Settings.
4. Click the green circle checkmark next to Financial Tools (turning it to a gray X).

With your Bank of Washington Debit Card and CardSwap, you can change or update the payment info for a number of subscriptions and/or digital services, all in one place, with one click!

1. In the Menu, select Services & Documents.
2. Click CardSwap. A new screen will open.
3. Click Get Started.
4. You will need to Read and Accept the Terms & Conditions the first time.
5. Follow on screen instructions.