Digital Banking Help
Welcome to our Digital Banking information page.
- Enrolling, Logging In and Device Registration
- Move Money, Pay People, Pay Bills
- General Online Banking
- Fun Features
Enrolling, Logging In and Device Registration
How do I login to the new system?
- Download the new Bank of Washington Digital Banking app OR log in using the gray bar at the top of our website.
- Enter your current username and password.
- A Secure Access Code (SAC) screen will come up. You will need to choose one of the delivery methods listed for a one-time code to be sent to you. If you cannot access any of those contact methods, you will need to reach out to us so we can update your contact information.
- Establish your new log in credentials. You may use your old password if it meets the new security requirements listed.
- Start using the upgraded system!
I cannot remember my Login ID, what do I do?
To obtain your Digital Banking Login ID, please call Bank of Washington at 636-239-7831.
Can I use my old online banking password from the previous system?
- Must be between 8 and 16 characters
- Must contain at least 1 number
- Password must contain a minimum of 1 lower case characters.
- Password must contain a minimum of 1 upper case characters.
- Password may not contain the following characters <>&.
What is a Secure Access Code (SAC)?
Once you are logged into Digital Banking, you can edit your Secure Access Code delivery channels by clicking:
- Settings
- Security Preferences
- Secure Delivery
Why would I register my device?
- By registering a device, we can tell it is you without the need to input a secure access code each time you login.
- Do not register a device to your account if you are using a public computer or someone else's device.
- The SAC process is required each time you log into Digital Banking on a different device for the first time. So, the first login on a desktop computer and the first login on your mobile device both require a SAC.
- If you need to remove a device registration, please call us at 636-239-7831, and we can take care of that for you.
I requested a Secure Access Code (SAC) during my login, but I have not received it?
If the code was sent as email, be sure to check your spam/junk folder. If you still cannot find it, please call us at 636-239-7831 and we can help you.
I forgot my new password - what do I do?
It's easy to reset your password with Digital Banking.
- Click on Forgot Password (see screenshots below for where to find this)
- Enter Your Login ID
- Click Submit
- Select Your Secure Access Code Target
- Enter Your Secure Access Code (from your text/email/call)
- Click Submit
- Enter A New Password
- Click Submit


Move Money, Pay People, Pay Bills
More Bill Pay Features
Need more Bill Pay features? No problem, you still have access to robust features by clicking:
- Move Money
- Pay Bills
- Do More (big green button on the Bill Pay landing page)
- Visit Bill Pay Site
Deposit a Check
If you want to deposit a check electronically, start by logging into Digital Banking with your iOS or Android device, then click:
- Menu in the lower right.
- Deposit Checks
- Follow the on screen instructions
Link an Account
- Services & Statements
- Add External Account
- Follow the Two Step process. This process will enable you to request that an external account (an account you have at another financial institution) be linked for electronic transfers.
Transfer Money
- On the main menu, click Move Money.
- Click Transfer Money.
- On the main menu, click Services & Statements.
- Click Add External Account.
- Follow the Two Step process. This process will enable you to request that an external account (an account you have at another financial institution) be linked for electronic transfers. Once the external account is verified, you will be able to select it from the drop down menu inside the Funds Transfer form.
- On the main menu, click Digital Banking Activity.
- Click Recurring Transactions.
- Click on any recurring transaction to view details.
Pay Loans
Make a payment on your Bank of Washington loan with just a few clicks.
- On the main menu, click Move Money.
- Click Pay Loans.
- Follow on screen instructions.
Pay People
You have two options to pay people inside Digital Banking! Explore your options below.
Pay People Button
- Access by clicking the Pay People button inside Digital Banking.
- Pay People instantly using your Bank of Washington Debit Card.
- Great for one-time, non-recurring payments.
- Access by clicking these buttons inside Digital Banking:
- 1. Pay Bills
- 2. Do More
- 3. Visit Bill Pay Site
- Pay a person on a recurring basis, or without a debit card using Popmoney.
General Online Banking
Hide Accounts on the Home Screen
You have a bunch of customization options on the home screen!
- The "kabob icon" next to the account ---> ⋮
- Settings
- Scroll down to Account Visibility, and turn it on or off using the green sliders. Here, you can also change the account display name.
Set Up Alerts
To setup alerts in Digital Banking, click:
- Services & Statements
- Setup/Edit Alerts
- + New Alert
Find eStatements
You can find eStatements by clicking:
- Services & Statements
- eStatements
- Services & Statements
- Statement Preferences
Update My Information
You can update your contact information by clicking:
- Settings
- Update Contact Info
- Settings
- Security Preferences
Get Account Details
Get all of your account details in one convenient place!
- Click on the account.
- Click on Details (next to the word Transactions).
- This will show you your full account number, our routing number and more.
Forgot Password
It's easy to reset your password with Digital Banking.
- Click on Forgot Password (see screenshots below for where to find this)
- Enter Your Login ID
- Click Submit
- Select Your Secure Access Code Target
- Enter Your Secure Access Code (from your text/email/call)
- Click Submit
- Enter A New Password
- Click Submit


More Help
Need help more help digitally? There are many different ways you can reach out to us from inside the Digital Banking platform quickly and securely.
For questions regarding specific accounts:
- Click on the account in question.
- Click on the the "kabob icon" next to the account ---> ⋮
- Click Ask a question.
- Type your question.
- Click Send message.
- On the main menu, click on Messages.
- Click on the green circle with a white pencil in the middle.
- Follow on screen instructions.
Fun Features
Customize Your Account Name
It is really easy to customize (nickname) your account name by clicking:
- The "kabob icon" next to the account ---> ⋮
- Nickname Account
- Fill in your new Account Nickname in the box
- Save
Group Your Accounts
Want to separate your accounts into groups? It's so easy to do:
- Click, hold and drag the "Account Tile" (The whole box around the account name/information) to the bottom right. This will make an inbox icon appear:
- Drop the Account Tile onto this icon. A new group will appear.
- Rename the New Group
- Click the check mark to save.
Budget and Track Your Spending - Financial Tools
Let our financial tools help you with your personal financial management. Here, you can budget and manage your finances across multiple financial institutions – see your spending, budget, trends, cash flow and more.
Access Financial Tools
- Click Financial Tools above your Accounts section.
- From here you can select many different tools including Net Worth, Budget, Spending Habits, and many more!
- Click Home.
- Click on the "kebob" three vertical button icon next to the account you wish to hide.
- Click Settings.
- Click the green circle checkmark next to Financial Tools (turning it to a gray X).
CardSwap
With your Bank of Washington Debit Card and CardSwap, you can change or update the payment info for a number of subscriptions and/or digital services, all in one place, with one click!
- In the Menu, select Services & Statements.
- Click CardSwap. A new screen will open.
- Click Get Started.
- You will need to Read and Accept the Terms & Conditions the first time.
- Follow on screen instructions.